National Emergency Communications Working Group – Australia/New Zealand

NECWG-A/NZ Innovates in Christchurch

NECWG-A/NZ’s fourth Industry Engagement Forum, held in Christchurch on 24 May, focussed on innovation in emergency communications and brought together representatives from 13 industry organisations together with more than 60 emergency communications professionals.

The key note presentation from our special guest from the European Emergency Number Association (EENA) set the scene for the day by giving insights into the European developments including the Pan European Mobile Emergency Application standard, encouraging start-ups to develop innovative public safety solutions through its CrisisTech initiative, and piloting Artificial Intelligence in detecting heart attacks.

We also heard from the New Zealand government on their innovative application of the Advanced Mobile Location capability available in Android and Apple phones in helping identify where people in need are when they contact the Triple One (111) service.

The Enterprise Precinct and Innovation Campus (EPIC) was established in the aftermath of the 2011 earthquake to provide and innovation space for start-ups and established organisations to continue to operate amid the damage resulting from the earthquake.

New Zealand Police operate an Innovation Lab that is supporting operational innovation to ensure its officers are able to perform their duties interactively and at the place they need it – at the scene.

The group learnt how the Police, Fire, and Ambulance services assessed their business continuity capabilities before the earthquake and what they have done since to mitigate any future events.

Machine based communications and artificial intelligence are key elements of the future of emergency communications as it moves from a reactive to a proactive service.  Reflecting on the NECWG-A/NZ leadership paper on the Emergency Communications Centre of the Future, the group heard how intelligent machine based communications could assist in identifying and supporting early intervention in emergency incidents.

The day provided members of the emergency communications community with insights into lessons learned from a major disaster event and innovative development from around the world.

NECWG-A/NZ would like to acknowledge the representatives from Accenture, Motorola Solutions, Capita, Solacom, Telstra, Hexagon Safety and Infrastructure, Priority Dispatch, General Motors, NICE, NEC, SDSI, Fujitsu, Nokia, and Tait for joining us in Christchurch.

Emergency Communications Centre of the Future – White Paper Released

The National Emergency Communications Working Group – Australia and New Zealand (NECWG-A/NZ) has joined with the Queensland University of Technology (QUT) to develop a White paper on the Emergency Communications Centre of the Future (ECCF).

The paper focusses of the disrupters, traits, building blocks, and themes that will move the ECCF from Reactive to Proactive.

The paper provides thought for Emergency Service Organisations, government, and industry to consider as they address the challenges of rapidly changing technology, community expectations, and service innovation.

The White paper and summary poster can be accessed from our Publications Page.


NECWG-A/NZ releases White Paper on Mobile Location

Mobile location is the topic for emergency communications.  It is a focus for the public safety sector across the globe.  NECWG-A/NZ has released a White Paper to discuss the merits, considerations, benefits, risks, and next steps in the development of mobile location identification.

The White Paper can be accessed here or by going to our Publications page

Australia moves towards Next Generation world

Emergency communications in Australia is on the verge of implementing Next Generation Triple Zero capabilities with federal and state support for the NECWG-A/NZ developed Next Generation Triple Zero strategy.

Why is Next Generation Triple Zero important? (Interview with Chair NECWG-A/NZ – Part 1: Part 2)

Emergency+ app and Triple Zero (000)

Australia’s Emergency+ app for iOS, Android and Windows devices to:

  • provide the caller with information about when to call Triple Zero (000)
  • provide the caller with information about who to call in various non-emergency situations
    • State Emergency Service (SES) (132 500)
    • Police Assistance Line (131 444)
    • Crime Stoppers (1800 333 000)
    • Health Direct Australia (1800 022 222)
    • National Relay Service
  • assist the caller to dial the relevant number
  • display the GPS coordinates of the phone’s location that the caller can read out to the emergency operator.

The app is free of charge and available for download from iTunes, Google Play and Windows Stores.
Available on Apple app storeAvailable on Google playAvailable on Windows Stores

Triple Zero Kids Challenge

Kids will learn about getting help by playing games and solving mysteries. They’ll learn about safety messages and hear what happens when you call Triple Zero. Along the way they will meet the “Zeros” as they are guided step by step through the game.