National Emergency Communications Working Group – Australia/New Zealand

BAPCO Webinar 0n U.K. Fire and Rescue Services approach to critical broadband migration and its key issues

Presentation of UK-based research relevant to a global audience of first responders and critical operators

BAPCO and TCCA are pleased to announce they will be hosting a webinar in which Professor Allen will present the key findings, and the recommendations to address highlighted issues.  Professor Allen will be joined by Steve Whatson, Deputy Director – ESMCP, from the UK Home Office to answer questions specifically related to the ESMCP and ESN, and Ian Taylor, from the UK National Fire Chiefs Council (NFCC) who will take questions specifically on the UK’s Fire and Rescue Services.

The University of Leeds has published a significant research report entitled Information and Communication Technologies in the Fire and Rescue Services in England. The report has a distinct focus on the UK’s Emergency Services Mobile Communications Programme (ESMCP) and the Services’ readiness for and confidence in the UK’s Emergency Services Network (ESN).

Whilst this in-depth report is focused on Fire and Rescue Services in England, its findings will be of interest to any organisations or services around the world involved in a critical communications project or intending to migrate to a broadband-based system.

The research, led by Professor David Allen of Leeds University Business School, was commissioned by the UK Home Office Fire Directorate and supported by ESMCP. In addition to examining factors relating to ICT in English Fire and Rescue Services, the report examines attitudes and preparations in relation to ESMCP.  Similar research into Policing was undertaken by Leeds University Business School in 2016.

This webinar provides an excellent opportunity to hear first-hand from the report’s author and from those affected by the report’s findings in their work on the UK’s Emergency Services Network.

The webinar will take place at 12 noon BST (British Standard Time) on Tuesday 8 September.  To register, please visit this link. 

For further information please contact

Global Coalition supports Emergency Communications Organisations during COVID-19

In considering the impacts of COVID-19 across the globe, the Collaborative Coalition for International Public Safety (CC:IPS) of which NECWG-A/NZ is a member, together with APCO Canada, BAPCO, EENA, and NENA has developed a document they believe will be valuable in helping public safety organisations and emergency communications professionals across the world navigate this outbreak in the best way possible.

This global collaboration by the CC:IPS is being released to all continents for their use.

The document (Global Recommendations for Emergency Services Organisations to manage the outbreak of COVID-19) is available at this link.

The coalition intend for this to be the first of many such documents to assist emergency communications professional and organisations improve service provision in a global context.

NECWG-A/NZ joins with international Emergency Communications Organisations as a Collaborative Coalition for International Public Safety

The National Emergency Communications Working Group – Australia and New Zealand (NECWG-A/NZ) is proud to join the Association of Public-Safety Communications Officials, Canada (APCO Canada), the British Association of Public-Safety Communications Officials (BAPCO), the European Emergency Number Association (EENA), and NENA: The 9-1-1 Association (NENA) as a member of the the Collaborative Coalition for International Public Safety (CC:IPS).

The Charter of the CC:IPS is to:

  • Recognise and support technical and operations standards and best practices that improve access to three-digit emergency communications services;
  • Engage in continued dialogue that promotes, supports, and advances shared goals;
  • Support efforts to implement Next-Generation three digit emergency communications services, networks, and systems; and
  • Collaborate to promote standards and policies that encourage the most appropriate and effective methods for receiving, evaluating, processing, and managing requests for emergency assistance.

For the first time, the coalition brings together public safety organisations from across the globe to work together to enhance emergency communication systems and share best practices for the benefit of citizens.

In considering the impacts of COVID-19 across the globe, the coalition has published its first release – a series of recommendations for the use of public safety organisations across the world (download here).

Emergency+ app and Triple Zero (000)

Australia’s Emergency+ app for iOS, Android and Windows devices to:

  • provide the caller with information about when to call Triple Zero (000)
  • provide the caller with information about who to call in various non-emergency situations
    • State Emergency Service (SES) (132 500)
    • Police Assistance Line (131 444)
    • Crime Stoppers (1800 333 000)
    • Health Direct Australia (1800 022 222)
    • National Relay Service
  • assist the caller to dial the relevant number
  • display the GPS coordinates of the phone’s location that the caller can read out to the emergency operator.

The app is free of charge and available for download from iTunes, Google Play and Windows Stores.
Available on Apple app storeAvailable on Google playAvailable on Windows Stores

Triple Zero Kids Challenge

Kids will learn about getting help by playing games and solving mysteries. They’ll learn about safety messages and hear what happens when you call Triple Zero. Along the way they will meet the “Zeros” as they are guided step by step through the game.