Author: necwg-craig

NECWG-A/NZ has joined with the Queensland University of Technology (QUT) to develop a White paper on the Emergency Communications Centre of the Future (ECCF): From Reactive to Proactive.

This paper provides thought and consideration for Emergency Organisations, government, and industry in developing the ECCF  and shifting from Reactive to Proactive service capability.

The White Paper and Roadmap Summary are available via our Publications page

The National Emergency Communications Working Group – Australia/New Zealand (NECWG-A/NZ) conducted its 3rd successful Industry Engagement Forum in Manly, NSW on 24 May 2017.

With almost 100 representatives of the Public Safety community including government and industry stakeholders gathered together, the group worked on developing thought and consideration of the future direction of the emergency communications environment.

In particular , the group focused on the next generation Communication Centre environment of Emergency Service Organisations and Public Safety Agencies. Using the contributions of all participants, NECWG-A/NZ is working with the Queensland University of Technology (QUT) to develop a leadership paper on ‘The Smart Communications Environment – 2027’.

NECWG-A/NZ thanks all public safety and industry participants and looks forward to releasing the paper in the near future.

NECWG-A/NZ has been an advocate for enhanced Mobile Location Information (MoLI) for many years.  MoLI is the highest priority of information required by emergency service organisations when it comes to responding to requests for emergency assistance.

NECWG-A/NZ has released a White Paper that discusses current activity around the world; the benefits to emergency services, industry, and the community; the considerations, the risks, and the next steps in the development of enhanced MoLI.

The White Paper is available here or via our Publications page

PricewaterhouseCoopers and NECWG-A/NZ conducted a survey of the Australian community in relation to their expectations in a Next Generation Triple Zero world.  The attached video is a representation of the results.

The report on the NG000 Hot Topics discussed at the second annual Industry Engagement Forum has been published.  Go to our Publications Page to view and download.

The Department of Communications and the Arts has released an Expression of Interest (DCON/16/67) for the supply of the Emergency Call Service.  The EoI is open to submissions until 25 November 2016.

This is an important milestone in the provision of emergency communications to all Australians and a critical component of the Next Generation Triple Zero journey.

The EoI can be accessed at tenders.qov.au

In line with the implementation plan for the National Triple Zero Operator Review, the Department of Communications and the Arts has released a Request for Expression of Interest for organisations to respond in relation to their capability to provide location data services for Triple Zero (000).

More information can be found on the AusTender site at https://www.tenders.gov.au/?event=public.atm.show&ATMUUID=1DB06D04-FEFC-ECD1-3A47DAD6FA416FD4

   Another successful NECWG-A/NZ workshop was held in Melbourne between 24 and 26 May.  Highlights included the 2nd Annual Industry Engagement Forum (see Post below) and discussion on the recently released National Triple Zero Operator Review.

The next workshop is scheduled for November 23-25 in Perth.

The Triple Zero (000) Kids Challenge, developed by the Triple Zero Awareness Working Group, has been recognised in the 2015 Resilient Australia Awards as a ‘Highly Commended’ initiative.

The Triple Zero (000) Kids Challenge has been developed to help children learn about safety messages and hear what happens when you call Triple Zero by playing games and solving mysteries.

The 2015 Resilient Australia Award recognises the benefit to the community through the development of a teachers guide and resource pack which has been included in many Australian school curriculum.

Members receiving the award at the Melbourne NECWG-A/NZ meeting are from: NSW Police Force; SA Police; NSW Ambulance; NT Police, Fire & Emergency Services; NSW Fire & Rescue; SA Metropolitan Fire Service; WA Police.

The Triple Zero Awareness Working Group supports the awareness and education of the Australian community in the service and use of the Triple Zero (000) emergency number.

Director and actress, Caroline Bartleet, has won the 2016 BAFTA for a British Short Film for her film, ‘Operator’.

The film follows an Emergency Services Operator in a Fire Control Room has just started a long night shift when she picks up a call from a desperate young mother. An hour previously, Gemma had fallen asleep in front of the television and has now woken to find the room full of smoke. Her three year old son is trapped in his bedroom upstairs. Flames have started to creep down the stairs that Gemma must use in order to reach him. The operator’s guidance is all that Gemma can rely on in order to survive.

The script is based on a real 999 call and portrays the professionalism of the emergency communications operator.